FAQ — Frequently Asked Questions

We turn scented candles into experiences and memories: SUGAR brings realistic coffee- and dessert-inspired designs, while BLOOM explores personalised floral candle art for weddings and events.

No. Our creations are candles, not food or drinks. Do not eat or drink them, and keep them out of reach of children and pets.

Each candle is handcrafted in small batches. Small differences in colour, texture and decorative details are part of its individual character.

Please check the description and safety information for the individual product. For details that are not listed, ask us before ordering at info@sbcandles.de.

Follow the safety and care instructions supplied with your candle. Never leave a burning candle unattended. Keep it away from children, pets and flammable materials, and use a stable, heat-resistant surface. Do not move the candle while it is burning or the wax is hot.

Store it upright in a cool, dry place away from direct sunlight and heat. Keep it out of reach of children and pets.

Our current processing time is typically 2–3 business days before dispatch. This is preparation time, not delivery time. Custom pieces, larger quantities and event orders may take longer; timing is confirmed individually.

You’ll find shipping information and rates on our Shipping & Delivery page. The available delivery options and applicable costs for your address are shown at checkout.

Please email info@sbcandles.de with your order number. We will check whether a requested change is still possible. If an item arrives damaged, please include photos if possible so we can review the issue.

See our cancellation and refund information for the procedure, deadlines and any exceptions. Contact us if you need help with your order.

We discuss fragrance, colours, floral details, names and dates as a coordinated concept. Designs, quantities, availability and production time are agreed individually. Explore Weddings & Events.

Email weddings@sbcandles.de with the date, location, approximate quantities, preferred colours and budget. Please contact us early so we can discuss feasibility and timing.

We welcome enquiries from boutiques, gift shops, wedding planners, florists and venues. See Retail & Creative Partnerships. Terms and quantities are agreed individually.